Cancellation and refunds

Online payment is not live yet

Today the guest pays the host directly on arrival. ShowerLoo does not collect or hold money, so there is nothing for us to refund. This page describes how cancellation works now, and what will change when online payment starts.

Cancelling a booking

• You cancel before your slot. Cancel from your booking page. Nothing is charged, because nothing was paid.
• You do not turn up. The host held the slot for you. Repeated no-shows can get your number blocked from booking.
• The host cancels. You are not charged. If a host cancels repeatedly we remove the listing.

If the washroom was not as described

Raise it from your booking page within 30 minutes of your slot. We decide these within one working day. If we agree with you, you owe the host nothing and we record it against the listing.

When online payment starts

When we begin taking payment, a cancellation before the slot will be refunded in full to the original payment method within 5 to 7 working days. A no-show will not be refunded. A host cancellation will be refunded in full. We will update this page before that change takes effect, not after.

Disputes

support@showerloo.com. If that does not resolve it, Grievance Officer: Rajesh Uba, grievance@showerloo.com.