Service Delivery Policy

1. What is delivered

Access to a specific washroom or shower, for a stated number of minutes, at the address shown on your booking. There is no physical product and nothing is dispatched.

2. When it is delivered

Gate-side units are confirmed immediately on payment. Your door code and the exact address appear on your booking page at once, and the same link is sent to you by SMS.

Annexe and in-home washrooms need host approval. Hosts usually reply within a few minutes; a request that is not answered expires and is not charged.

Your slot begins when you arrive. The door code activates a few minutes before the slot and stops working shortly after it ends.

3. Where it is delivered

At the washroom's own address, shown in full on the booking page once confirmed. We currently operate in and around Coimbatore, Tamil Nadu, and open new areas as hosts join.

4. If access fails

If the code does not work or the door is locked, call the host from the booking page. If you still cannot get in, cancel on arrival for a full refund, or write to support@showerloo.com.

5. Support

support@showerloo.com · 9 am to 9 pm IST, seven days a week.